Fifth Third Bank - Senior Manager, Innovation
Interactive Position Description
Innovation and Strategy Leader with 12+ years’ experience developing products, services, brands & businesses that drive sustainable top-line growth for my clients and improve the lives of their customers.
Cross-industry clients include Citi Bank, Prudential Financial, Assurant, Mashreq Bank, AARP, Fifth Third Bank, Nike, Target, Samsung, Philips, Nestle and iRobot.
Interactive Position Description
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General Function
The Senior Manager Innovation is responsible for leading and integrating innovation projects and ideation sessions, ensuring that customer, scope and budget objectives are met and that resulting solutions are customer-centric, sustainable, and scalable. Specifically, this person identifies opportunities for, and leads, projects that use human-centered design approaches that put the customer at the center and provide value to our customers and Fifth Third.
As a primary liaison between the Innovation Center of Excellence and the lines of business, this person is a catalyst responsible for engaging internal customers to identify, activate, and help bring insights to life for the business. While this person will focus on innovation in the Wholesale Bank, they will partner with innovation and strategy leaders across the bank to identify synergies and opportunities that cross business lines. The Senior Manager - Innovation will be part of creating Fifth Third's core innovation capability and will partner to evolve it.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties & Responsibilities
Structures complex and ambiguous problems, synthesizes findings, develops innovative, customer-centric options, makes logically supported recommendations and facilitates decision-making sessions.
Learns and applies knowledge of Fifth Third's unique culture, competencies, processes and values to create distinctive innovations with competitive advantage.
Partners with the Head of Innovation and Corporate Strategy team to evolve the innovation strategy and identify opportunities throughout the bank.
Envisions, leads and maintains innovation projects and experiments, including documentation such as presentations, timelines, project plans, and governance documents.
Partners with, and energizes, multi-functional teams and stakeholders to discover, ideate, and utilize insights to solve customer needs.
Facilitates ideation and working sessions to bring insights to life in the business.
Works with vendors and internal stakeholders to bring customer personas and journey maps to life.
Structures and leads qualitative and quantitative research that brings evidence-based rigor to insights.
Acts as a change agent to promote strategic thinking and influence at the Senior Vice President level.
Builds capability by developing and nurturing Fifth Third's Innovation Catalyst' network of human-centered design practitioners and facilitators.
Essential Duties & Responsibilities
Responsible for providing employees timely, candid and constructive feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the talent pool to ensure adequate bench strength; recognizing and rewarding employees for accomplishments.
Knowledge & Skills Required
Bachelor's Degree in Design, Entrepreneurship, or related field required. Master's degree desirable.
8-10 years of progressive work experience in innovation and/or product development.
Strong presentation skills and ability to educate and energize others to better serve customers.
Ability to facilitate groups using Human-Centered Design methods to expand thinking, identify possibilities and delight customers.
Understanding of qualitative and quantitative research methods and their application.
Strong understanding of the financial services industry and operating rhythms preferred.
Experience applying Design Personas and journey mapping to business challenges preferred.
A collaborative, customer-centric mindset and ability to teach others are critical.
References (Client, Supervisor and Direct Reports)
Chitra Narasimhan - Managing Director, Citi Bank, Ventures
Relationship: Former client 2010-12 while at F212
Karen Oettle – Director New Ventures, Assurant Insurance
Relationship: Former client in 2013-15 while at F212
Patrick O’Brien - VP Strategy & Innovation, Prudential Financial
Relationship: Former client in 2015-16 while at Idea Couture
Suzanne Sysko Clough, MD - Chief Medical Officer at WellDoc
Relationship: Former client in 2009-10 while at Essential Design
Ruth Prentice – Senior Experience Manager, Bosch BSH
Relationship: Direct report 2014-2015 at Essential
Scott Stropkay – Partner, Essential Design
Relationship: Supervisor 2006-2010 while at Essential